Machines with a a new value of $ 1,200 and more are welcome for repairs. We offer repairs for certain brands here in this platform, you can just click on your brand and you will see our evaluation fee accordingly. If you have a different machine brand, please get in touch with us to discuss your options. We will send you instructions, how to pack your machine to avoid shipping damages. Our repair facilities are located in zip 20146 and 28208. After you having sent in your machine to us, we will provide you with a repair quote. It might take a little while until you receive your repair quote, depending on the work load in our repair facility. If you approve the repair quote, we continue to repair and will send the machine back to you at our cost. The evaluation fee will be credited towards the repair cost. If you decide not to repair the machine, the evaluation fee is earned by us, and the costs of shipping back the machine to you are yours. After 30 days of non-retrieval/payment of our services, your machine will be considered abandoned under Virginia, North Carolina, or Florida Unclaimed Property guidelines. By purchasing the evaluation service, you agree that such abandoned machine will become the property of R + E Distribution, Company and R + E Distribution, Company reserves the right to dispose the machine at it's sole discretion. Sorry but we are not a museum for broken espresso machines. However, we are more than happy to credit your evaluation fee towards a new machine.