Those machines are mostly machines we buy and test in our lab for quality and in so far we open the box and extract a couple of shots; mostly never sent out and back from a customer, the machines come with a full warranty according to the manufacturer. Included in the purchase are 1 pound of Il Caffe Manaresi espresso beans or ground, you can select from smooth, to mild, to intense to decaf; 2 cups and saucers of your choice, either espresso size 2 ounces, or cappuccino size 4 ounces, or latte size 8 ounces, massive ceramic the cups need to be pre-heated and store wonderful the heat of your latte or espresso; unlimited remote support for all technical and barista questions.